references.
SUCCESSFUL PROJECTS
ÉCOLE HÔTELIÈRE DE LAUSANNE (EHL)
Creation of the "Art of Butler Service" for the VET by EHL program: design and content creation of a complete theoretical and practical educational program with teaching outlines and examination syllabus
THE INTERNATIONAL BUTLER ACADEMY
Interim Management: Director of Education, Development and Innovation
Lecturing assignment (Freelance): Hospitality Management Skills and Leadership
KEMPINSKI HOTELS
High-class customer experience journey development: Butler Department Training
JAPANESE FOREIGN MINISTRY
Training of the diplomatic butler staff of Japanese embassies in several European and Asian countries
ROSEWOOD HOTEL GROUP
Quality Audit and Hotel Butler Training content development
INTERNATIONAL AIRPORT (TOP 3 OF EUROPE)
Designing a customer journey development for VIP and BUSINESS class areas
